To make an enquiry you are deemed to have read and accepted all terms
and conditions of the Villa des Sens.

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1. ARRIVAL AND DEPARTURE TIMES

The designated check in time is 3:00pm, with a check out time of 12:00pm, unless other arrangements have been made and agreed upon by the Lessor. Any early arrivals or late departure times are subject to the availability of the villa, and will impose extra fees.

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2. REGISTERED GUESTS

Only the specified number of persons listed at the time of booking may reside on the premise. The number of registered guests given at the time of the booking is the maximum number of persons allowed. If the Lessor or a representative of the Lessor will find out that an additional number of guests are staying at the property, it is the absolute discretion of the Lessor or the representative to ask the extra person or persons to vacate the premise. Otherwise, each additional person will be charged a published rate of 300 euros per night.

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3. MINIMUM STAY REQUIREMENTS

There is a minimum stay requirement of 5 nights. Exceeding this minimum period, each extension must be by a pair of nights.

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4. WEDDINGS & EVENTS

The Villa des Sens does not allow weddings on the premise. If you take upon yourself to host an event or welcoming additional visitors during daytime, while staying at our property, you will be held responsible for any additional costs associated with cleaning, if necessary.

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5. PAYMENT TERMS

Payment in full is due 30 days before your expected arrival date. You will be asked a 50% advance payment 90 days prior to your expected arrival date. This advance is reduced to 25% when making your booking more than six months in advance with another 25% deposit 90 days before your expected arrival date. Advance deposits are non-refundable.

If funds are not received within 5 banking days upon their due date, the reservation shall be deemed as cancelled by the Lessee and Villa des Sens reserves the right retain all funds and allocate the Villa to another client.

 

6. SECURITY DEPOSIT

A security deposit representing 30% of the rental price will be requested by the lessor 7 days prior to your arrival. The security deposit can be paid via bank transfer. This security deposit will be returned to the Lessee within 48 hours after check out.

In the event of any damages or breakages, inside and outside, during the rental period, the repair costs will be deducted from the security deposit. This excludes normal and acceptable wear and tear. The condition of the property will be judged at the sole discretion of the Lessor of the property or its representative. If damages were to exceed the amount of the security deposit, the Lessee will be held liable to pay the outstanding amount to the Lessor as soon as possible.

 

 

7. CANCELLATION POLICIES

If it becomes necessary to cancel all or any part of the booking, the Villa des Sens must be notified in writing (email acceptable). The cancellation will take effect from the day written confirmation from Villa des Sens is received. The following cancellation charges will be applicable depending on when the notification of the cancellation is received in writing and the period of stay in the Villa.

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A) If the Lessee cancels its reservation 45 days or more prior to arrival date, all payments are forfeited. Any funds so far received will be converted into a credit which can be used by the Lessee or anyone on his or her behalf for any reservation within a 6 months period from the date of the cancellation confirmation, upon availability of the property.

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B) If the Lessee cancels the reservation within 45 days prior to arrival date,
all rental payments are forfeited. However, a full or partial refund is at the sole discretion of the Lessor in the event he secures another reservation covering partially or fully the initial cancelled reservation.

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C) For any cancellation during Christmas and New Year’s period, after the deposit and/or balance payment, all payments are forfeited. A full or partial refund is at the sole discretion of the Lessor in the event he secures another reservation covering partially or fully the initial cancelled reservation.

The above cancellation charges also apply if the Lessor cancels the booking due to non-payment of any of the amounts as set out in paragraph 5.

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8. ALTERATIONS AND CANCELLATION BY THE VILLA LESSOR

Though it is unlikely that the villa Lessor will have to make any changes to confirmed arrangements, it does occasionally happen, and we will advise you at the earliest possible date. If, for any reason beyond our control, we are unable to provide you with the Villa for the reserved period, the villa Lessor shall reserve the right to cancel the reservation. This could for example be caused by damages which render the property unusable.

In such event, the villa Lessor will endeavour to locate the Guests to an alternative property for the period required. No guarantee is given that this can be done. If this is not possible, or Guests do not wish to be transferred, the villa Lessor will cancel the booking and refund in full all payments received so far, less any bank transfer charges. The villa Lessor shall not be liable for any further obligations or claims by the client.

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9. CHANGES OF RESERVATIONS

Any changes made to the reservation dates after confirmation are considered to be a breach of agreement and is considered to be a forfeit of the rental agreement unless agreed by the Lessor. Cancellation charges apply as stated in article 7.

 

10. LESSEE INSURANCE

Guests are strongly encouraged to dispose of both liability and comprehensive travel insurance that provides coverage including, but not limited to cancellation, loss and damage to baggage and other property, flight delays, etc. Guests may also want to carry health coverage that includes, but is not limited to evacuation and repatriation.

In any case, the Lessor will not be held responsible for any and all claims including any accidents related to the use of the property facilities or locally procured third party services such as watercraft, water sports, jeep or motorbike rental etc.

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11. FORCE MAJEURE

In the event of incidents such as fires, floods, civil disturbances, severe weather, civil disturbances affecting the destination, Acts of God, and any other type of delay, inconvenience, or expenses caused directly or indirectly by events outside of the Lessor’s control, the Lessor will not be held responsible.

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12. COMPLAINTS

Any problems or complaints that occur during the rental period should first be discussed with the on-site staff. If the local staff is unable to quickly resolve the issue, please contact us directly, and we will rectify the situation to the best of our professional ability. The Lessor is not responsible for such issues as interruptions to water supply, electricity, Internet connection, cable TV, or pool filtration systems. The Lessor will do everything within reasonable expectation to avoid complaints in the first place. It is understood and accepted that, when staying in a less developed location, infrastructure, local standards, and conditions are typically less developed than in urban environments. Any complaints should be made in writing and given to the Lessor within no less than 24 hours of the time the issue occurred.

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13. CONDUCT BEHAVIOR

When renting the villa, the Lessor maintains responsibility for the appropriate behavior of the guests. If any guest behaves in an inappropriate manner, the Lessor or their representative, at their absolute discretion, may ask the offending party to leave the premise. In this case, no refund may be claimed by the Lessee. In addition, the Lessor of the villa or representatives of the Lessor reserve the right to enter the premises at a reasonable time in order to gain access to complete repairs, perform maintenance, or to show the villa to prospective Lessee.

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14. COMPLIANCE TO LAWS AND REGULATIONS

Bringing any illegal substances into the villa is prohibited, along with the use or consumption of any illegal substances. Unlawful behavior is also prohibited. The Police will be immediately contacted in case of any violation. For the safety of our guests and local employees, as well as for protection of property, guests may not bring outside guests to the villa.

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15. VILLA STAFF

Staff service is included in your stay at the villa. However, at your own discretion, a tip may be given upon departure. Additional services such as babysitting and drivers can be arranged in advance and are subject to availability. Asking staff to look after minor children is not allowed. The Lessee must grant service staff, such as pool maintenance workers and gardeners, access to the grounds to complete their work.

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16. LINENS AND TOWELS

Linens and towels are provided by the villa. Based on our eco-friendly policy, linens are changed only upon request. Towels are replaced after placement in the towel basket. Items such as bedding, washing, or clothing articles should not be hung where it is visible by neighbors. Laundry of personal clothing can be arranged at the lessees cost, the Lessor cannot take responsibility for any loss or damage.

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17. UTILITIES

Utility costs are included with the rent. Windows must be closed while air-conditioning is in use. The Villa des Sens abides with an eco-friendly policy. Therefore, we request that all air-conditioning must be switch off when you need to go out or stay long outside of the villa, villa staff may comply with this policy.

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18. FURNITURES

Interior furnishings must remain inside the villa, and only designated outdoor furniture can be used on the exterior.

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19. TRANSFERS

Rates can include airport pick up and return upon request. Any additional transfers may be arranged through the staff with applicable fees. Please look at our “TIPS” in the website as we strongly recommend you to have a car.

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20. LESSOR INSURANCE

The Lessee must not do, or allow anything to be done that may cause the villa’s insurance against loss or damage by fire to become void or cause insurance premiums to be raised.

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21. DUE CARE AND SUPERVISION/INDEMNITY

It is understood that the Lessee is responsible and liable for the safety and wellbeing of its guests and third parties while staying at the Villa. Both the Lessee and guests are required to take due care during their stay and take precautions such as supervision of children in the gardens, near the entrance, and near or in the pool. All children must be under the direct supervision of an adult at all times. No guest may enter the villa while wet from swimming, as floors may become slippery. Damages or injuries resulting from the above mentioned scenarios are the responsibility of the Lessee. The Lessee indemnifies and holds the Lessor harmless and free of liability resulting from such claims that result as consequences of accidents leading to injury or loss of life. If you find anything to be unsafe or that requires revision at our property, please contact us at your earliest convenience so we can address the issue.

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22. VALUABLES

Valuable items such as passports, cell phones, cameras, traveler checks, cash or jewelry should be stored in a safety deposit box provided in the villa. Neither the Lessor nor the staff is responsible for any valuables left behind, lost, or damaged.

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23. ARTWORK

Guests must be aware that the villa contains precious contemporary pieces of art unique, and must take care to avoid causing any damage to them. Any artwork damaged during the rental period will be the responsibility of the Lessee and the costs set off against the aforementioned security deposit. If damages exceed the security deposit, the Lessee is liable for the remaining damages and must compensate the Lessor the difference in cost.

 

24. JURIDICTION

Any contract that is made will be with the acceptance by both parties of these terms and conditions, which are governed by the local law of the property rented and both parties will submit to the exclusive jurisdiction of the local courts of the property rented.

 

 

25. CONTACTS

Address: Villa Des Sens, Anbalaba, Royal Road, Baie du Cap, 60101 Mauritius

 

Phone: +971 56 148 9915 (GMT+4)

 

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